Shipping Policy

Shipping Policy

Thank you for shopping with Star Joy International Technology (Hong Kong) Co., Limited. Please read our shipping terms carefully before placing an order.

All orders will be processed and dispatched within 1–5 business days after successful payment confirmation. Business days exclude weekends and official public holidays. During peak shopping seasons, processing time may be slightly extended. We will send you an email notification once your parcel is dispatched.

We provide worldwide shipping service to most countries and regions. Every valid shipment comes with an official trackable tracking number. Tracking information may take 2–4 working days to update after the package leaves our warehouse due to carrier data synchronization delays. If you cannot view tracking updates for a long time, please contact our customer service for support.

All customs duties, import taxes, clearance handling fees and local administrative charges incurred during international transportation are borne solely by the buyer. We cannot predict or control customs charges of each destination country. It is the buyer’s responsibility to confirm local import policies, voltage standards and certification requirements for household appliances before checkout. We will complete customs declaration truthfully according to relevant rules, and we are not liable for shipment detention caused by buyer’s failure to comply with local import laws.

All packages are packed discreetly. There will be no sensitive product descriptions, promotional logos or product-related labels displayed on the outer shipping package. Only necessary delivery address information will be printed on the shipping label to protect customer privacy.

Please fill in your complete and accurate delivery address, postal code and contact phone number when ordering. We are not responsible for delivery failure, redelivery fees or package loss caused by incorrect, incomplete or invalid addresses provided by customers. Most carriers do not support delivery to PO boxes. Kindly provide a residential or commercial physical address.

The estimated transit time offered by logistics providers is for reference only. We do not guarantee fixed delivery dates. Delays may occur due to customs inspection, bad weather, carrier transit adjustment, strikes or other force majeure situations. We will try our best to assist you in tracking delayed parcels, but we shall not compensate for indirect losses caused by shipping delays.

Please inspect the outer package carefully upon receiving the goods. If the package shows obvious damage, you may refuse to sign for the parcel or take photos as evidence immediately. Claims for lost or damaged shipments must be submitted to our support team within 7 days after delivery or confirmed loss notice. We will cooperate with the logistics carrier to start the claim procedure.

The final shipping cost will be displayed clearly on the checkout page before payment. Additional remote area surcharges may apply for some remote regions. Shipping fees are non-refundable if the order is returned due to customs rejection or buyer’s personal cancellation.

If you have any questions about shipping arrangements, feel free to contact our customer service team.